![]() At a show cause hearing, the contractor must appear and explain to the Commission the failure to respond. If the contractor does not respond to the Notice of Complaint, the Commission may schedule a show cause hearing before a Hearing Board. What happens if the contractor does not respond to the complaint? In the response, the contractor also is instructed to indicate if she or he wishes to participate in the MHIC mediation program.ħ. In addition to responding to the specific allegations contained in the complaint, the contractor is required to provide a copy of all permits and inspections for the job, a certificate of liability insurance, and other documents related to the home improvement job. This document notifies the contractor of the complaint and requests a written response to the complaint within 30 days. The homeowner also receives a copy of the Notice of Complaint/Order to Respond. Does the contractor receive a copy of the complaint?Īfter the complaint is reviewed by an MHIC team member, the contractor is sent a copy of the complaint along with a Notice of Complaint/Order to Respond. In a week or two, you will receive a letter from MHIC confirming receipt of your complaint.Ħ. The parties' contact information is put in the database and the contractor's license information and complaint history is added to the complaint file. What happens after I file a complaint?Īfter MHIC receives your complaint, a complaint secretary reviews your complaint to make sure that MHIC has jurisdiction over the complaint, assigns a complaint number and sets up a complaint file. Faxed or e-mailed copies of complaints are not accepted at this time.ĥ. You may mail or hand-deliver the complaint to MHIC, 1100 North Eutaw Street, Room 121, Baltimore MD 21201. ![]() Please include three copies of the complaint form and each attachment to the Commission. You should also keep an original copy of all documents that you plan to send to the Commission. Please make sure to fill out the complaint form completely and to sign it. If you hired an expert or engineer to evaluate the contractor's work, you can include a copy of the inspection report. You may also include pictures or other evidence of the contractor's workmanship. In addition, please include any e-mails or other correspondence between you and the contractor. In addition to the specific information requested on the complaint form, you should attach a copy of the contract (front and back of all pages) and proof of payment to the contractor, such as copies of both sides of each check. What information do I include with my complaint? 4:30 p.m., at the following telephone numbers: 1-88 (toll free) or 41 (Baltimore area), or by sending an e-mail to Closed complaints are reportable to the public. How do I check a contractor’s complaint history?Īnyone may check a contractor's complaint history by calling the Home Improvement Commission, Monday-Friday, 8:30 a.m. You may also call the Commission at 41 or 1-88 to request that a complaint form be mailed to you.Ģ. Complaint forms are available online, or by visiting the Commission. The first step in the complaint process is to complete and sign a written complaint form. Can MHIC force the contractor to come to my house to fix my problems?.Which complaints are a priority for MHIC?. ![]()
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